Returns & Refunds
You have 30 days after delivery to send back any purchase from Mesa Craft Goods. This section lists the conditions, the actions to take, the postage costs, and the refund schedule.
Return window
30 days from delivery
Return shipping
Covered by us for damaged or incorrect goods; covered by you for standard returns.
Refund time
3-10 business days from the date the package reaches our counter.
Refund method
Returned through the original payment route.
Section · 01
Conditions
Items are eligible for return within 30 days from delivery provided apparel is unworn, unwashed, and retains all original manufacturer tags. Grooming preparations must have intact factory seals, candles must be completely unburned, and pet accessories must be pristine without hair, odor, or bite marks.
Due to sanitary protocols and personal care safety regulations, opened beard oils, hair grooming formulations, used pet grooming gear, and burned candles cannot be accepted for return or exchange under any circumstance.
Section · 02
Return process
- Submit return request to support email with the original order number and return reason.
- Receive return merchandise authorization instructions and the designated return facility address.
- Pack items securely in original protective containers with intact tamper-evident packaging.
- Receive the refund to your verified bank account within 3-10 business days after inspection passes.
Section · 03
Who pays return shipping
If an item arrives damaged, defective, or incorrect, we cover postage. We send a prepaid shipping label or schedule a driver pickup. If you return an item for other reasons, you pay the return postage. We take no other fees.
Section · 04
Refund timing and method
We release the payment within 3 business days after the return passes inspection. Orders paid by cash on delivery are refunded by bank wire to your chosen account. Orders paid by bank transfer return to that source account. Banks typically clear the funds in 1-5 business days.
Section · 05
Handling by situation
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Replacement item dispatched, incorrect parcel collected | None |
| Parcel lost | New shipment sent or full refund issued once the carrier completes the trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full reimbursement of the item purchase price | Return shipping only |
Section · 06
Exchanges
For another size, model, or article, complete the return steps and place a separate order. We refund the returned item upon arrival. If the exchange resolves our packing error, the replacement parcel travels at our expense.
Section · 07
Cancelling an order
You may cancel an order at no cost before it leaves the workshop. Send your order reference to [email protected]. Once a parcel ships, standard return terms apply.
Section · 08
Questions about this policy
Send an email to [email protected] or call +1 (505) 394-4268 during Mon-Fri 09:30-17:15, Sat 09:45-15:30. We answer each inquiry within one business day.
- Merchant
- Mesa Craft Goods LLC
- Registered address
- 500 4th St NW, Albuquerque, NM 87102, United States
- Email
- [email protected]
- Phone
- +1 (505) 394-4268
- Working hours
- Mon-Fri 09:30-17:15, Sat 09:45-15:30
- Registration
- EIN: 58-1457357
Mesa Craft Goods